Ongoing Projects

Pushback: Expressions of resistance to permanent online connectivity

Study of the growing trend of resisting and pushing back on technology by those who have too much of it.


Im'In: Immigration and Information at the crossroads

Use of technology among Hispanic day laborers in WA State

How do underserved populations such as Hispanic day laborers in Washington State use computers and other information and communication technologies?

Fearless Cards, a toolkit for basic computer literacy training for underserved populations.

CasaCare, a platform to connect Home Care workers at Casa Latina with potential employers.

Information, Technology and Migration: Uses of ICT at the US-Mexico border

We explore the information needs and practices of irregular migrants at the US-Mexico border; the role of ICT in the context of transnational migration; and the legal and ethical implications of such ICT use.

Foto Historias: Participatory Photography with Immigrants

Portraits and stories of immigrants in Seattle and in the US-Mexico Border.


Impact: how do information and communication technologies help people improve their lives?

CWO: Community Wellness Outcomes

How can we measure intangible impacts of ICT for community development, especially non-monetary impacts such as self esteem and expression of aspirations.

Impact of Public Access Computing in Colombia: Libraries, Telecenters, Cybercafes

How do people use public access computers, and how do they change their lives?


ICTD Trends: Growth and maturation of the field of ICTD

How has the discourse about ICT for development shifted over the past decade? This study does a content analysis of journals and conferences in the ICTD field between 2000-2010.


Public Access Computing: Libraries, Telecenters and Cybercafes for community development

Global Landscape Study: Public Access Computing in 25 Countries

What is the landscape of public access computing (libraries, telecenters and cybercafes) in 25 developing countries, with specific focus on the information needs of underserved communities. Includes "Libraries, Telecenters and Cybercafes: International Comparisons," a book with research results of he Landscape Study, and a short video that summarizes the book in 3 minutes.  

Public Access Computing in Colombia and in South Africa

In-depth study of the uses and impacts of libraries, telcenters and cybercafes in Colombia; smaller study in South Africa.



icons refer to research areas at iSchool.


The field of Information and Communication Technologies for Development (referred to as ICT, ICTD, ICT4D, or Community Informatics), deals with the use of computers and the internet (although other technologies can be considered as well) to promote social and economic development.

I argue that access to computers and other technologies is not sufficient to achieve human development. Beyond access, the skill and capacity to make effective use of the technologies (something we have called "social appropriation"), and the existence of an enabling environment (policy, regulation and good will) are also crucial if ICT are to contribute to improve the lives of marginalized and underserved communities.

Technology is not good or bad, but it is not neutral. Left alone, it tends to replicate or amplify existing inequalities in society.

The goal of my research is to understand the ways in which use of ICT, in particular computer in public places such as libraries, telecenters and cybercafes, helps people in marginalized communities to improve their lives.