I am an Associate Professor and Chair of the Information & Society Center (ISC) at the University of Washington Information School. My research interests focus on the uses and impacts of information and communication technologies in international development contexts. I specialize in social dimensions of the use (or non-use) of communication technologies, especially in community development settings. I am particularly interested in qualitative research methods and in group facilitation and process design. These methods help me find creative ways to communicate complex ideas and research results in everyday language.
Before joining the iSchool, I worked with private, public, and nonprofit sectors around the world, especially in Latin America and the Caribbean. I’ve held positions with Microsoft Community Affairs, and with the International Development Research Center in Canada. I hold an MA from Université du Québec à Montréal (1992) and a Ph.D. from Cornell University (1997).
In this site you can take a look at some of the research I'm working on, or at some of my publications. To maintain my sanity I'm not on Facebook or Linkedin, but I'll be happy to chat in person or by email.